Returns & Exchanges
At GOT'EM, we want you to be fully satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and tagged items. If your new gear doesn't fit or meet your expectations, our streamlined process makes returning or exchanging your fashion finds effortless.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all original tags are still attached and the merchandise is in its original condition.
Affix the Label
Print the prepaid shipping label provided by our portal and securely attach it to the outside of your return package.
Drop Off & Refund
Drop off your package at any authorized courier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing